Frequently Asked Questions
Please read our FAQ before sending us a message.
We offer FREE SHIPPING on all our Juego de Sapo Games for the USA except Hawaii. Accessories products such as Brass spinners, covers & T-Shirts do have a shipping charge associated with the item.
We accept Visa, MasterCard, American Express Discover and PayPal.
We use UPS for our Sapo Game shipments. Orders received by 4pm will ship the same day.We ship from Miami, FL which is Zone 1.Normal travel time for SAPO GAME orders will be between 3 - 7 Days.We will ship smaller orders via US Postal Service and normally will take no more than 3 days.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software. The use of this technology encrypts information you input. All credit card and order information is encrypted at 128bit which is the highest level of security when ordering over the internet.
Once you have placed your order online, you will receive a TEXT MESSAGE (SMS) to your phone and email to the address provided. This will provide your order number, summary of items ordered and summary of payment information.Our SAPO agents will prepare your order and package it for delivery.If the order is received before 4PM, we will ship it the same day.Anything after 4PM, we will ship the next day.Orders via UPS will be shipped via ground service.
We can ship our products anywhere in the world. We have partnerships with many forwarding agencies and can have our products shipped anywhere in the world. If you are outside the United States and are interested in receiving pricing information for shipping, please provide the following information: