Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Shop?

We offer FREE SHIPPING on all our Juego de Sapo Games for the USA except Hawaii. Accessories products such as Brass spinners, covers & T-Shirts do have a shipping charge associated with the item.

Which payment methods are accepted on Shop?

We accept Visa, MasterCard, American Express Discover and PayPal.

How long will delivery of my Juego de Sapo Game take?

We use UPS for our Sapo Game shipments. Orders received by 4pm will ship the same day.We ship from Miami, FL which is Zone 1.Normal travel time for SAPO GAME orders will be between 3 - 7 Days.We will ship smaller orders via US Postal Service and normally will take no more than 3 days.

How secure is shopping on Is my data protected?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software. The use of this technology encrypts information you input. All credit card and order information is encrypted at 128bit which is the highest level of security when ordering over the internet.

What exactly happens after ordering my Sapo Game on

Once you have placed your order online, you will receive a TEXT MESSAGE (SMS) to your phone and email to the address provided. This will provide your order number, summary of items ordered and summary of payment information.Our SAPO agents will prepare your order and package it for delivery.If the order is received before 4PM, we will ship it the same day.Anything after 4PM, we will ship the next day.Orders via UPS will be shipped via ground service.

Can Sapo Miami ship outside of the USA?

We can ship our products anywhere in the world. We have partnerships with many forwarding agencies and can have our products shipped anywhere in the world. If you are outside the United States and are interested in receiving pricing information for shipping, please provide the following information:

  • Your Name
  • Country
  • Closest Airport to your location
  • Which product you are interested in.
  • Quantity
  • Time Frame you would like to receive your game or accessories
  • We have shipped to the following locations outside of the US as a reference: - England - Denmark - Australia