To provide our customer with quality products, affordable prices and superior customer service. As a result of our customer relations we strive to be your sole Sapo & accessories provider.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. All credit card and order information is encrypted at 128bit which is the highest level of security when ordering over the internet.

Orders received before 4:00 p.m. (EST) will be shipped the same day.. All products are shipped via UPS ground service to provide the customer with the quickest and most economical shipping possible. Standard delivery time is 4-6 days. Faster shipping methods are available and we ask that you contact us to process that for you. All games are shipped in double-wall corrugated box and wrapped for maximum protection. We will be adding a tracking module so orders can be tracked directly from the website.

"To better serve our customers and assist them with cost, we have implemented a "Flat Rate" Shipping model. All "Juego de Sapos" that are ordered will have a $25.00 shipping and handling charge added to the order. "SapoMiami.com" absorbs a percentage of all shipping cost. The following is included in the shipping rate:

- Shipping to customer location anywhere in the U.S.
- 38x26x14 double-walled corrugated box
- Packing materials

We can ship our products anywhere in the world. We have partnerships with many forwarding agencies and can have our products shipped anywhere in the world. If you are outside the United States and are interested in receiving pricing information for shipping, please provide the following information:

- Your Name
- Country
- Closest Airport to your location
- Which product you are interested
- Quantity
- Time frame that you would like to receive the game

We have shipped to the following locations outside of the US as a reference:

- England
- Denmark
- Australia

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